mollyblack (mollyblack) wrote,

Apple Battery Open Ended Surprise!

This is what I found when I noticed one side of my Powerbook was higher than the other last night. The computer was actually lifted up off the desk on one side. So I flipped it over only to see that it looked like one side had become disconnected. I finally removed it only to find it as the pictures show. I contacted customer service today and guess what?!? The CSR went to find a supe only to return with the message that this happens occasionally to older batteries when they're near their death. And thank you, but I need to take it to a proper faciliity for disposal and I need to purchase a new one at the price of $129-.

No assistance. No offer to help dispose of it (though I can take it to an Apple store to do so, even though they know I'm disabled etc.). No discount even off a new one! I told the young man helping me that I understood that this was not his personal policy and that since he was writing up this case as a concern and suggestion that I will not offer Apple any more custom. I purchased a small high powered laptop for easier access for none media creation computer work and internet access for twice the cost of merely a new battery to replace one that is literally coming apart.

Let him know that I felt completely disrespected by Apple's policy and that I was going to post the photos and Apple's stated policy regarding a battery like this where there was no outside cause of this issue. Since Apple states this happens occasioinally and that they refuse to aid even a person who might need it (like somebody disabled/bedridden). So, fellow Apple lovers, please bear in mind that their policy regarding an expanding battery is "fuck off and buy a new one."

And with that, I'm off to see if I can find a replacement battery for less than that as I may not purchase their products in the future, but that doesn't mean that I'm going to just chuck my Powerbook out. I intend to continue to use it until it dies - which will hopefully not be for some time. I'm glad that I decided against the iPad for a lightweight tablet. Granted it's being used by Will currently as his iMac screen is kaput (he's got two in his room because he had hoped to replace his old one by scavanging parts given by a friend). My HP Tablet was purchased the day of the uber sale for a mere $99-. My HP Pavilion dm1 was purchased on eBay for $335-. Effectively giving me access to most of what I need that's none creative for a price around a new iPad. Not worth it after finding out they won't even replace an expanding battery.

If I wasn't so sick I would seriously consider this worthy of class action status. Well, I mean that I would consider it a worthy cause if I wasn't stuck sick in bed with enough already on my plate with trying to get all my paperwork together to get to my social worker in time for my case to not get screwed up. Which is really the most important thing for me to get completed now. I wish Erica was around, I could really use her help completing the forms. And I'm waiting for Shawn to send me a few documents I need. But he hasn't responded since his last request for me to write it out since he couldn't read the scan of the needed documents.

My mind is sickened by so much of the nastiness of people in this world. I came across my wedding ring yesterday and it nearly made me start crying. How can a person not only change so much, but become such a liar as well? Erica would (and has in the past) say that if he didn't lie to himself he would have to face what a shit he has become. He's a liar to himself and thus to the world he inhabits. My best friend for a decade...sigh. The Powerbook was one of his more thoughtful gifts from times gone by. His friendship remains the thing I miss most in the world. But this is not supposed to be about more than the computer issue and the pain from sitting up to type this is becoming beyond tolerable so ... beware the expanding battery!


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